Sharing stories of team members living core values and then celebrating their successes is one of the best ways to build a strong family culture.
At The Physio Co we tell a short, 30-second story of a team member living one of our four core values everyday at our daily huddle. To The Point, our 12-minute huddle has a set agenda and one day per week each member of our support team shares a story of another TPCer living a core value.
Similar to how we use core values for recognition, the stories are told like this:
Value - Find a better way: we inspire others by continually finding a better way
Who lived it - MT
How - MT (TPC physio) went shopping in her own time and with her own money to buy some new shoes for an elderly resident who had no family or friends to do it for her. The brand new shoes made the resi feel very special and of course she’s now much safer on her feet. Thanks MT, you’ve inspired us all to continue finding a better way!
Positive stories of team mates getting great results and being recognised by their peers is fun, feels great and helps to focus everyone on what works.
Storytelling is without doubt THE best way to build and strengthen a strong family culture. No matter how many stories you’re already telling, I reckon you can always tell more!
To maintain a strong company culture, selection is as much about keeping the wrong people out of your team as it is about getting the right people in. Here’s why..
At Zappos, people that don’t fit their culture are known as ‘polluters’. I love the simplicity of this term because I’ve seen it first hand. When the wrong people join a team, very quickly they start to pollute and dilute the very culture that you’ve worked so hard to create.
At The Physio Co (TPC), we have a firm belief that before selecting a new team member, there must be a very clear ‘YES’ for cultural fit from at least two existing TPCers. A ‘Maybe’ from either interviewer is an automatic ‘No’.
Selecting the right people is a critical task that leaders must nail. Near enough isn’t good enough. Are you disciplined enough to say no to every maybe you meet?
PS - Interested in what exactly is ‘culture-fit’? See this post..
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In my experience, people that are a culture-fit will effortlessly live your core values.
How do they do it with such ease? It’s simple: their personal values will be very similar to the core values of the business. Therefore, when they are living, breathing & sharing the core values, they are just being themselves!
It doesn’t get anymore effortless than that.
PS - I’ll be presenting a webinar on “Motivating Your Staff”, to help launch Business Victoria’s new blog next Tuesday. To register, click here.